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Latest News
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27.01.2005
UPGRADED ANTI-SPAM FILTERING TECHNOLOGY
Our email service now includes additional new and highly respected Anti-Spam filtering technology integrated into the servers. This filtering technology uses a wide variety of local and network tests to determine if a email is Spam. These tests includes Bayesian methods, email header analysis, email body analysis, email content and email formatting. This makes it harder for spammers to identify one aspect which they can craft their messages to work around.
This is part of our ongoing efforts to proactively deal with the growth in email traffic (good and bad).
OTHER RECENT NEWS
The following messages have been sent over the last few months, please take note of the new settings and ensure these are introduced by the end of January 2005. Those of you that have changed your server settings need not change them again.
TECHNICAL SUPPORT TRACKING
Using the technical requests section, you can now raise a ticket with our support team, this will be especially useful over the Christmas period, when there is no telephone support cover. You will be able to track your request and will get up dates on progress and solutions.
http://www.numohosts.co.uk/content/content_technical_request.numo
NEW EMAIL SERVER ARRAY
Numo Group are pleased to announce the introduction of our new mailserver array.
We have now introduced an additional three mailservers to upgrade and improve the reliability of our services. This means that we have an upgraded system of load balancing email servers, these will take the load of any extreme circumstances, whilst normal services will run as normal. To take advantage of these new services, please change your settings as identified below.
NEW SETTINGS
Your current account settings will continue to work for the forseeable future, the NEW settings are designed to help you with future reliability.
Existing Email Settings
POP3/incoming server: mail.onestopnames.net
SMTP/outgoing server: relay-1.onestopnames.net
NEW Settings
POP3/incoming server change to: mail.numogroup.net
SMTP/outgoing server change to: smtp.numogroup.net
We would recommend that you only change these settings if you are comfortable setting up new email accounts through your email program, however if you do have difficulty we are here to help, call us on 0870 747 4983 and speak to our technical team who will take you through the process.
We have also introduced an authenticated SMTP service that will help with sending email via your domain(s). For these settings we will require you to call us on 0870 747 4983 so that we can give you your account settings.
NEW COMMUNICATIONS
As an effort to keep you up to date with our system reliability, we have now introduced our new system network status. Reporting from our website www.numohosts.co.uk - follow the link to view Numo Group's Network Status and login with the on screen instructions.
You will then be able to see whether the service you are trying to log into is up or down, or if there is a problem locally with your connection or computer.
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13.12.2004
CHRISTMAS SUPPORT HOURS
We will be monitoring systems over the Christmas period and will respond to email support request from our website http://www.numohosts.co.uk/content/content_technical_request.numo - please use this link to goto your request form if you have any queries over the period.
The Christmas and New Year telephone support hours are as follows;
Thurs 23rd December 2004 - 09.00 - 17.30
Fri 24th December 2004 - Closed
Mon 27th December 2004 - Closed
Tues 28th December 2004 - Closed
Wednes 29th December 2004 - 09.00 - 17.30
Thurs 30th December 2004 - 09.00 - 17.30
Fri 31st December 2004 - 09.00 - 16.00
Mon 3rd January 2005 - Closed
OTHER RECENT NEWS
The following messages have been sent over the last few months, please take note of the new settings and ensure these are introduced by the end of January 2005. Those of you that have changed your server settings need not change them again.
NEW EMAIL SERVER ARRAY
Numo Group are pleased to announce the introduction of our new mailserver array.
We have now introduced an additional three mailservers to upgrade and improve the reliability of our services. This means that we have an upgraded system of load balancing email servers, these will take the load of any extreme circumstances, whilst normal services will run as normal. To take advantage of these new services, please change your settings as identified below.
NEW SETTINGS
Your current account settings will continue to work for the forseeable future, the NEW settings are designed to help you with future reliability.
Existing Email Settings
POP3/incoming server: mail.onestopnames.net
SMTP/outgoing server: relay-1.onestopnames.net
NEW Settings
POP3/incoming server change to: mail.numogroup.net
SMTP/outgoing server change to: smtp.numogroup.net
We would recommend that you only change these settings if you are comfortable setting up new email accounts through your email program, however if you do have difficulty we are here to help, call us on 0870 747 4983 and speak to our technical team who will take you through the process.
We have also introduced an authenticated SMTP service that will help with sending email via your domain(s). For these settings we will require you to call us on 0870 747 4983 so that we can give you your account settings.
NEW COMMUNICATIONS
As an effort to keep you up to date with our system reliability, we have now introduced our new system network status. Reporting from our website www.numohosts.co.uk - follow the link to view Numo Group's Network Status and login with the on screen instructions.
You will then be able to see whether the service you are trying to log into is up or down, or if there is a problem locally with your connection or computer.
We hope you find this useful and informative, please do not hesitate to contact us if you have any questions about the articles in this months newsletter.
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26.10.2004
As an effort to keep you up to date with our system reliability, we have now introduced our new system network status. Reporting from our website - follow the link Check Numo's network status: and login with the on screen instructions.
You will then be able to see whether the service you are trying to log into is up or down, or if there is a problem locally with your connection or computer.
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26.10.2004
NEW EMAIL SERVER ARRAY
Numo Group are pleased to announce the introduction of our new mailserver array.
We have now introduced an additional three mailservers to upgrade and improve the reliability of our services. This means that we have an upgraded system of load balancing email servers, these will take the load of any extreme circumstances, whilst normal services will run as normal. To take advantage of these new services, please change your settings as identified below.
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26.10.2004
NEW SETTINGS
Your current account settings will continue to work for the forseeable future, the NEW settings are designed to help you with future reliability.
Existing Email Settings
POP3/incoming server: mail.onestopnames.net
SMTP/outgoing server: relay-1.onestopnames.net
NEW Settings
POP3/incoming server change to: mail.numogroup.net
SMTP/outgoing server change to: smtp.numogroup.net
We would recommend that you only change these settings if you are comfortable setting up new email accounts through your email program, however if you do have difficulty we are here to help, call us on 0870 747 4983 and speak to our technical team who will take you through the process.
We have also introduced an authenticated SMTP service that will help with sending email via your domain(s). For these settings we will require you to call us on 0870 747 4983 so that we can give you your account settings.
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05.10.2004
Latest news for those clients that have had problems with BT Internet connections.
We have just been informed that our datacentre services have been told by BT that the situation has been resolved, be aware that this may take a few hours for the resolution to take effect.
If you have any queries about the newsletter please do not hesitate to call or email in.
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05.10.2004
Over the last couple of days we have found that some of our customers using BT Internet and Openworld connections are experiencing problems connecting to ALL services hosted in the South West.
The response from our datacentre services is as follows: "Could you check with your customers that the BT DNS they are using are the ones BT are allocating to them, as another of our customers has been told by BT to use different DNS setting as the ones he had been using were old DNS no longer allocated by BT."
We suggest that BT Customers contact them to ensure you have the latest settings.
We have provided a quick outline on how to change your settings (Windows XP)
1. Go to your Network connection via the control panel
2. Right Click on your 'Local Area Connection' and choose 'Properties'
3. Select the 'Internet Protocol' and then click on the 'Properties' button
4. You should now have a screen with DNS server addresses at the bottom of the box. This is what we will change.
5. Make a note of the settings now before you start.
6. You need to have the 'Use the following DNS addresses' ticked.
7. You can now update the DNS addresses with one of the pairs of DNS below.
8. Once you have changed this then click OK and OK again to save your settings.
You should now be able to use our services succesfully.
If you have any queries about the newsletter please do not hesitate to call or email in.
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04.10.2004
As a customer of Numo Group, we would like to introduce you to our complimentary "Visibility Report" for YOUR business online.
If you want to know how Your Domain is performing online, get a website visibility analysis report with the compliments of Numo Vision.
GET YOUR REPORT - http://www.numogroup.net/freeanalysis.numo
Numo Vision can provide you with a range of powerful Internet marketing tools from Numo Group, we are currently providing top positions for small and medium companies as well as Blue Chip clients.
If you want to contact us now, then call 0800 294 2020 to speak to a consultant.
Or look at your report and decide whether you need Numo Vision to boost your visibility!
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24.03.2004
There are currently a large number of viruses being circulating around the email boxes, these will come in from a variety of sources.
As always, Numo Group (OneStopNames) discourage the opening of unknown attachments that haven't come from a trusted source, by doing this you open your system to any number of viruses.
Numo Group currently catches approximately 90% of the viruses that are sent to clients to help with the control of virus infection
When such a virus is detected and cleaned you may have a message from Numo Group Virus Alert, this is to inform you who tried to send the message to you, this may be useful if it is a relevant contact of yours, if it is not then you can delete this with impunity.
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03.03.2004
This email is an alert regarding the latest virus to be causing a problem to email users.
This virus is a masking virus and could claim to be from your own domain's support department. The attachment is a W32/Bagle.J virus and obviously should be deleted not opened.
SAMPLE OF EMAIL
>Subject: Email account utilization warning.
> Dear user of Numogroup.net gateway e-mail server,
>
> Your e-mail account will be disabled because of improper using in next
> three days, if you are still wishing to use it, please, resign your
> account information.
>
> Advanced details can be found in attached file.
>
> Kind regards,
> The Numogroup.net team
http://www.numogroup.net
As always, OneStopNames discourage the opening of unknown attachments that haven't come from a trusted source, by doing this you open your system to any number of viruses.
OneStopNames currently catches approximately 90% of the viruses that are sent to clients to help with the control of virus infection
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19.02.2004
This email is an alert regarding the latest virus to be causing a problem to email users.
It is called 'Netsky' which seems to come from a talkingpoint@bbc.co.uk address.
Most computer security companies rated the worm a medium-grade threat, describing it more of an annoyance rather than a malicious virus that destroys files or makes computer vulnerable to attacks.
The worm, once activated, forwards itself to e-mail addresses found on an infected computer's hard drive.
Both businesses and consumers were being hit by the fast-spreading worm.
As always, OneStopNames discourage the opening of unknown attachments that haven't come from a trusted source, by doing this you open your system to any number of viruses.
OneStopNames currently catches approximately 90% of the viruses that are sent to clients to help with the control of virus infection
Attached to this email is information regarding our Webmail service that can be used by email clients of Onestopnames. This could be useful to analyse your email if you believe you may have infect email, you may clean your email before downloading using this service.
Are you using the Onestopnames WebMail facility?
Numo provides remote access to your email via our FREE WebMail service. You can use this service from anywhere with internet access, providing an ideal solution if you are away from your computer.
• Simple to use, just like Microsoft Hotmail
• All you need is your username and password
• Access and delete any unwanted mail, i.e. any spam, corrupt or potential virus mails
• It is also very useful for those using a dial-up account who are having difficulties downloading any large files. By downloading the file via WebMail you will release it from timing out.
• View your email online and then collect them when you get back into the office or at home.
• A great tool for diagnosing email problems - if you are able to access WebMail then you can be confident that the OneStop mail service is working.
How do you access it?
To access your WebMail facility you will need to visit: www.numogroup.net, and follow the link for WebMail. You can then login with your username and password. Remember your username is simply your email address!
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03.02.2004
Onestopnames part of the Numo Group of services, are making sure that our clients make the most of the services available to you the client.
Please look out for these newsletters and make sure you get the most from the Onestopnames internet services.
VIRUS NEWS -
In the last couple of days we have seen a higher than normal level of email virus traffic. This email is being sent to ensure you are aware of a new variant of the Mydoom or Novarg worm - the Mydoom.b worm - that was discovered on 28 January 2004 and is causing significant impact on many mail servers and general internet traffic. This new variant can impede access to some Web sites.
The worm attempts to entice users into opening an e-mail message that has an attached file. If the attached file is opened, the worm installs malicious code on the user's system and sends itself to all contacts in the user's address book.
This rapidly-spreading, mass-mailer virus affects:
. Microsoft Outlook
. Microsoft Outlook Express
. Web-based e-mail programs
If you receive a questionable e-mail message that contains an attachment - especially if it has a .zip file extension-do not open the attachment. If you cannot confirm with the sender that the message is legitimate and that the attachment is safe, delete the message immediately.
In an effort to impede this virus from spreading we have upgraded our email virus checking and email filtering systems.
If you have any queries about the newsletter please do not hesitate to call or email in.
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02.02.2004
In the last couple of days we have seen a higher than normal level of email virus traffic. This email is being sent to ensure you are aware of a new variant of the Mydoom or Novarg worm - the Mydoom.b worm - that was discovered on 28 January 2004 and is causing significant impact on many mail servers and general internet traffic. This new variant can impede access to some Web sites.
The worm attempts to entice users into opening an e-mail message that has an attached file. If the attached file is opened, the worm installs malicious code on the user's system and sends itself to all contacts in the user's address book.
This rapidly-spreading, mass-mailer virus affects:
. Microsoft Outlook
. Microsoft Outlook Express
. Web-based e-mail programs
If you receive a questionable e-mail message that contains an attachment - especially if it has a .zip file extension-do not open the attachment. If you cannot confirm with the sender that the message is legitimate and that the attachment is safe, delete the message immediately.
In an effort to impede this virus from spreading we have upgraded our email virus checking and email filtering systems.
If you are having difficulty collecting your email due to large numbers of messages in your mailbox or if your email program is timing out (including webmail), then you may have the MyDoom virus on your system.
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29.01.2004
Over the last 72 hours you may have noticed some problems with our email service.
This was due to a higher than normal receipt of viruses into our system. Unfortunately, this caused a delay to the system, as it dealt with the viruses and cleaned the recognised signatures. These were sent in a format that was difficult to stop and ban, so it has taken some time to clean the system.
You may have received 'delay' or 'unable to deliver' notices from our server to inform you of the success of your send.
You should now find the system performance increasing over the next 24hrs as the backlog of emails are cleared and cleaned.
We apologise for any inconvenience at this time.
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27.11.2003
SPECIFIC TO EDDYSTONE CLIENTS
Technical information regarding your domain(s)
We recently wrote to all the Eddystone Hosting clients including yourselves regarding the internet services such as your email and webspace, we mentioned that your service would soon be supplied exclusively with Numo Group. To do this we are now migrating Eddystone clients' email services and websites to our own server platforms.
As you may appreciate there may be interruption in service as this takes place as a huge amount of data is translated and merged. Please bear with us, for this short period of time, as we endeavour to make the transition as smooth as possible.
YOUR DETAILS WILL CHANGE FROM 28th NOVEMBER 2003.
To ensure no lose in email continue picking up email from your old system until this is not accessible. Numo will then start collecting your email immediately to ensure no lost mail.
The following details will provide you with your email settings, so that you will have full access to the Numo Group range of services.
EMAIL SETTINGS
The settings for email can be very easily changed to take advantage of the clustered professional email platform from our OneStopNames division.
Changes to be made :
Access your account settings in your email program (Outlook Express etc)
The only changes you need to change are as follows :
Mail Server details
1. 'POP (Incoming mailserver)' this needs to change from [mail.eddystone.net] to mail.onestopnames.net
2. 'SMTP (Outgoing mailserver)' needs to be altered from mail.eddystone.net to relay-1.onestopnames.net
Username Details
1. Your username will now be your FULL email address (eg. steve@email.co.uk)
2. Your password has not changed, this has been merged to stay exactly the same as your previous password with Eddystone.
HELPDESK - Use our helpdesk facility at www.onestopnames.com to find out more on how to setup your email accounts.
After your settings have changed you will also be able to use our webmail facility from our website www.onestopnames.com
Note for multiple domain clients - please ensure that this information is forwarded to all your email users to ensure a smooth transition.
Thank you for your patience at this time, Numo endeavour to deliver a professional solution with the best service. Eddystone clients should soon enjoy the increased reliability and performance from Numo ISP services.
Technical Migration Team
technical@onestopnames.com
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Latest News
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UPGRADED ANTI-SPAM FILTERING TECHNOLOGY
Our email service now includes additional new and highly respected Anti-Spam...
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|
|
|
|
|
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|
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Testimonials
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A very helpful guy answered promptly and bent over backwards to help resolve the situation
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